Conditions d’utilisation
Last updated: April 21, 2026
Welcome to Corevello. These Terms of Service ("Terms") govern your access to and use of our website, products, and services ("Services"). By accessing our website, placing an order, or otherwise using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.
1. Eligibility
You must be at least 18 years old (or the age of legal majority in your jurisdiction, whichever is greater) to place an order. By checking out, you confirm that you meet this age requirement and that all information you provide is accurate and complete.
Our products are intended for use by adults only. They are not suitable for use by minors, and parents or guardians are responsible for keeping products out of reach of children.
2. Product Information and Health Disclaimer
Our products are dietary supplements. They are not intended to diagnose, treat, cure, or prevent any disease, and they are not a substitute for a balanced diet, medical care, prescription medication, or professional medical advice.
Please see our full Medical Disclaimer for important health, safety, allergen, pregnancy, nursing, medication-interaction, and age-related warnings. By purchasing and using our products, you confirm that you have read and agreed to the Medical Disclaimer in full.
3. Orders and Pricing
All orders are subject to acceptance and product availability. We reserve the right, at our sole discretion, to:
- Refuse or cancel any order for any reason (including suspected fraud, pricing errors, stock unavailability, or violation of these Terms),
- Limit the quantity of any item purchased per customer, household, or order, and
- Correct any errors, inaccuracies, or omissions on the site, including after an order has been submitted.
Prices are listed in the currency shown at checkout and are subject to change without notice. In the event of a clear pricing error, we reserve the right to cancel the affected order and issue a full refund, even if the order has already been confirmed or charged.
4. Payment
By submitting payment information at checkout, you represent and warrant that you are authorized to use the payment method and you authorize us to charge your payment method for the total amount of your order, including any applicable taxes and shipping fees.
We do not store full payment card details on our servers; payment processing is handled by PCI-compliant third-party providers.
5. Shipping, Returns, and Cancellations
Shipping, delivery, returns, refunds, and order cancellations are governed by our separate Shipping Policy and Refund & Return Policy, which are incorporated into these Terms by reference. By placing an order, you acknowledge that you have read and agreed to those policies.
Key points to note:
- Orders must be cancelled within 2 hours of purchase; after this window, the order enters fulfillment and cannot be stopped.
- Returns are accepted on unopened, unused, sealed products within 30 days of delivery. Customer is responsible for return shipping costs.
- UK and EU consumers have additional statutory rights as described in the Refund & Return Policy.
6. Subscription Orders
If you sign up for a subscription or auto-ship program, the following additional terms apply:
Authorization and Recurring Charges
By enrolling in a subscription, you authorize us to automatically charge your payment method on file for the subscription product at the frequency you selected (e.g. every 30, 60, or 90 days) until you cancel. You will receive an email notification before each upcoming shipment.
Pricing
Subscription pricing is the price displayed at the time of each renewal. We reserve the right to change subscription pricing at any time; if prices change, you will be notified by email at least 14 days before the next renewal, and you may cancel before the next charge if you do not wish to continue at the new price.
Managing Your Subscription
You can manage, pause, skip, or cancel your subscription at any time through your customer account portal or by contacting support@corevello.com. Changes must be made at least 48 hours before your next scheduled renewal to take effect for that cycle. Changes submitted within 48 hours of a renewal will apply to the following cycle, and the already-scheduled shipment will proceed as normal.
Cancellation
You may cancel your subscription at any time; there are no cancellation fees or minimum commitments unless otherwise specified at the time of enrollment. Once cancelled, you will not be charged for future shipments, but already-shipped or already-processing orders are final and subject to our standard refund policy.
Failed Payments
If a subscription renewal payment fails, we will attempt to charge your payment method up to three additional times over the following seven days. If payment still fails, the subscription will be paused automatically and your next shipment will be delayed or skipped.
Subscription Refunds
Subscription shipments are subject to the same return terms as standard orders. "I forgot to cancel" is not a valid reason for refund on a shipped subscription order; you are responsible for managing your subscription and cancelling within the required timeframe. As a goodwill gesture, we may at our sole discretion offer a partial refund or credit for a first-time forgotten cancellation, but this is not guaranteed and is not a recurring benefit.
7. Promotional Codes and Discounts
Promotional codes are limited-time, single-use offers unless otherwise stated. Codes cannot be combined with other offers, cannot be applied retroactively to orders already placed, and have no cash value. We reserve the right to cancel, modify, or refuse promotional codes at any time, including where we believe a code has been used fraudulently or shared publicly outside our intended distribution channel.
8. Intellectual Property
All content on our website — including text, graphics, logos, images, product photography, videos, trademarks, and branding — is the property of Corevello or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, modify, distribute, or use any content for commercial purposes without our prior written consent.
9. User Conduct
When using our Services, you agree not to:
- Use our Services for any unlawful purpose or in violation of any applicable law,
- Reproduce, duplicate, copy, sell, resell, or exploit any portion of our Services without express written permission,
- Reverse-engineer, scrape, or systematically extract data from our website,
- Attempt to gain unauthorized access to our systems or other users' accounts,
- Post or transmit any harmful, fraudulent, deceptive, threatening, abusive, defamatory, or otherwise objectionable content,
- Harass, threaten, or abuse our staff, support team, or other customers (we reserve the right to permanently block and refuse service to anyone engaging in abusive behavior),
- Interfere with the security or integrity of our Services, or
- File fraudulent or abusive chargebacks or refund requests.
10. Reviews and User Content
If you submit a product review, testimonial, photo, video, or other content to us or our platforms, you grant us a perpetual, worldwide, royalty-free, transferable, sublicensable license to use, reproduce, modify, publish, and display that content across our website, marketing materials, social media, and advertising. You represent that the content is original to you, accurate, and does not infringe any third party's rights.
We reserve the right to moderate, edit, or remove any user-submitted content at our sole discretion.
11. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR SERVICES AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.
We do not warrant that our Services will be uninterrupted, error-free, secure, or free of viruses. We do not warrant that any health-related outcome will result from the use of our products; individual results vary and depend on many factors outside our control.
Nothing in these Terms excludes or limits liability for fraud, death, or personal injury caused by negligence, or any other liability which cannot be excluded or limited under applicable law. UK and EU consumers retain all statutory rights under applicable consumer protection law.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL COREVELLO, ITS OWNERS, OPERATORS, EMPLOYEES, CONTRACTORS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, OR ANY OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OUR SERVICES OR PRODUCTS, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE SPECIFIC PRODUCT GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
13. Indemnification
You agree to defend, indemnify, and hold harmless Corevello and its owners, operators, employees, contractors, suppliers, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your breach of these Terms, (b) your violation of any law or third-party right, (c) your misuse of our products (including use contrary to the Medical Disclaimer), or (d) your submission of user content.
14. Governing Law and Dispute Resolution
These Terms are governed by the laws of the jurisdiction in which our business is established, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms or our Services shall first be addressed through good-faith informal negotiation by contacting support@corevello.com.
If a dispute cannot be resolved informally within 60 days, it shall be finally resolved through binding individual arbitration, to the maximum extent permitted by applicable law. You waive your right to participate in any class action, collective action, or class-wide arbitration against us.
Nothing in this clause affects statutory rights that UK or EU consumers have to bring a claim in the courts of their country of residence, or to use alternative dispute resolution procedures available under local consumer protection law.
15. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Changes take effect immediately upon posting on our website. Continued use of our Services after changes have been posted constitutes your acceptance of the updated Terms. The version of the Terms in effect at the time of your purchase governs that specific order.
16. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
17. Entire Agreement
These Terms, together with the Shipping Policy, Refund & Return Policy, Privacy Policy, and Medical Disclaimer, constitute the entire agreement between you and us regarding your use of our Services and supersede any prior agreements.
18. Contact
For questions about these Terms, please contact us at support@corevello.com. We respond within 24–48 business hours, Monday–Friday, 9:00 AM – 5:00 PM Pacific Time (Los Angeles).